All Mighty
Guarantee™

 

 

We’re committed to a lifetime of adventure. That means giving repairable packs a second wind, extending their useful life for years to come and ensuring the original resources invested are put to their greatest use.

Whatever the damage, we’ll repair or replace it at no cost—whether your bag was produced in 1974 or yesterday

FAQ

We repair any damage or defect free of charge—whether your pack was made in 1974 or yesterday. If we can’t repair it, we’ll replace it.

While the AMG covers all functional repairs needed to keep your gear going for a lifetime, it does not cover cosmetic wear which doesn’t affect functionality, lost or stolen items and third-party repair or replacement costs. It also excludes product fit or personal preferences like color, style or capacity. These issues should be addressed at your place of purchase, subject to their return policy.

Limited AMG applies to POCO™, Soelden/Sopris Pro and Raptor Pro (). Products manufactured by third parties and sold on osprey.com are not covered under Osprey’s AMG; they fall under their respective manufacturer’s warranties.

Current turnaround is 6–10 weeks. Requesting parts may allow faster self-repair.

You cover shipping to us; we cover repair and return shipping. We suggest shipping your bag using a traceable shipping method as we are not responsible for bags that don’t reach us.

Include the number of inches you need and photos of your current buckles when submitting your request.

While we’ll make every effort to match your bag with available materials, our primary focus is on restoring functionality. Sewing repairs use black thread. Replacement part color and style may differ. Wear your battle scars with pride. Repairing your current gear is one of the most sustainable, waste-reducing actions you can take.

Dirty or odoriferous bags will be returned unrepaired. Due to health concerns for our employees and legal restrictions, moldy items will be destroyed and not be replaced.

If your bag has sentimental value, please check “Return Unrepaired” on the form; otherwise, it will be recycled and replaced.

If you’re currently on a thru-hike along the AT, PCT or CDT, please call us at 866-284-7830 after submitting your request.